Enrollment

• Who is eligible to enroll in the program?
  • Individual residents of the United States who are at least 18 years of age and have a valid email address.
  • Employees of Schuler Shoes are not eligible
• Can I enroll without purchasing something?
  • Yes. Enroll online, or ask a sales person in one of our stores to enroll you.
• Will my points from the Frequent Buyer Program carry over?
  • No, however, you will receive points just for signing up to the new Heart & Sole program, and you will have many more opportunities to earn rewards with this program.
• Do I need an email to enroll?
  • Yes. Your email is how we will communicate with you about your points, rewards, and any news about the program.

Earning Points

• How do I earn points?
  • You earn points just by shopping at Schuler Shoes! In stores, curbside, or online.
  • Points are not earned on shipping, taxes or the purchase of gift cards.
  • Points are not earned purchasing shoes from Schuler Shoes’ Amazon store.
• How fast can you earn points?
  • Depends upon your tier
    • Friends - $1 = 1 point
    • Besties - $1 = 1.25 points
    • Soulmates - $1 = 1.5 points
• Points are valid for one year

Tiers

• How do I move into different tiers?
  • Everyone who enrolls starts at the FRIENDS tier.
  • Once you spend $250 within one year, you move to the BESTIES tier.
  • If you spend $500 in one year, you will move to the SOULMATES tier.
• Tiers apply on a yearly basis, so you have to reach these same thresholds every year to qualify.

Reward Redemption

• How long is my reward valid?
  • You have 6 months from the time of issue to use your reward
• How do I redeem my reward?
  • You can redeem your reward when purchasing in-store, curbside or online with your next purchase.
  • Rewards cannot be applied to the purchase on which they were earned.

Returns

• What happens to my earned points when I return something?
  • When returning an item that earned points, those points will be deducted from your account.
• What if I return something that I purchased with a reward coupon?
  • Reward coupons are one-time use only.
  • If you use any of the rewards coupons ($10 off, $25 off, $50 off) to purchase an item, and then return that item, your account will be credited the points value of that coupon.

Opt Out

• How do I leave the program?
  • You can remove yourself from the program online at any time.
  • Opting out of the program will result in deletion of all earned points and rewards. These can not be re-earned or re-applied.

For more information, please visit About the Rewards Program and Rewards Program Terms & Conditions.